SS Spotlight

When you're building a maintenance company, it's easy to get buried in the day-to-day chaos. Service requests pile up. Techs need direction. Clients need updates. Before you know it, you're wearing 80 different hats and wondering where your original vision went.

That's exactly what the Entrepreneurial Operating System (EOS) helps us avoid at Saturday Maintenance Services.

The Challenge: From Grand Vision to Ground-Level Execution

EOS forces you to step back and work on the business instead of in it, explains Jaime Perron, one of SMS's founders. As an entrepreneur, you're constantly in the middle of everything, wearing 80 different hats and juggling countless responsibilities. This is the trap most service companies fall into. The founder has this big, ambitious vision: become the best maintenance provider in the Twin Cities. Build a team that delivers exceptional service. Create systems that work.

But how do you get from that 10-year vision to what your tech should accomplish this Tuesday?

Breaking Down the Mountain

Here's what makes EOS powerful for a company like ours: it takes that massive vision and breaks it into steps you can actually take. Think about it this way. You don't climb a mountain by staring at the peak. You identify the path, break it into stages, and focus on the next few steps in front of you.

At SMS, we start with our 10-year target. Then EOS helps us work backward:

• What does year three need to look like to get us there?
• What does this quarter need to deliver?
• What weekly goals will get us to that quarterly target?
• What should each person accomplish this week?

It's remarkable how this system works—taking weekly steps that genuinely move you toward a 10-year target.

The SMS Reality: From Unfocused to Crystal Clear

Before fully implementing EOS at SMS, things felt scattered. As Jaime describes it, the business felt unfocused without the clear goals that EOS provides. Instead of knowing exactly what steps to take to reach specific targets, the vague goal was simply "making enough money."

The difference? Without EOS, the goal was vague: "We need to make enough money." With EOS, we have specific, measurable targets that tell us exactly what success looks like each week.

Why This Matters for Our Clients

This isn't just internal process nerd stuff. When SMS operates with this level of clarity and focus, our clients benefit directly.

Every member of our team knows:

• What they're accountable for this week
• How their work connects to our bigger vision
• What quality standards they need to hit
• How we measure success

That focus shows up in faster response times, better documentation, and consistent quality. Because we're not scrambling to figure out priorities—we already know exactly what matters.

The Orange Standard in Action

Our core message is "We Make It Easy." EOS is what makes that possible.

When a property manager calls with a turn that needs to be completed in 72 hours, we don't panic or wonder if we can make it happen. We look at our scorecard, check our capacity, review our weekly goals, and know immediately whether it aligns with what we're trying to accomplish.

That's the power of having a system that connects daily actions to long-term vision.

Making Focus Your Competitive Advantage

Jaime puts it simply: time is limited, and EOS helps you focus on what truly matters rather than getting distracted by the daily chaos that comes with running a business.

In the maintenance industry, every company faces the same daily challenges: emergency repairs, scheduling conflicts, supply issues, weather delays. The difference is whether you're reacting to these challenges or whether you have a system that helps you stay focused on what actually moves your business forward.

At Saturday Maintenance Services, we chose the system. We chose EOS. And it's transforming how we serve the Twin Cities multifamily market.